Transforming service and cost
Businesses playing in markets which are undergoing or anticipating
major structural change, need to change their operating model -
processes, people, technology - so that they can compete effectively
in the new environment.
The key success factor in embarking on such a process of change
is to quickly define the new model and then develop a migration
and investment plan which can deliver the returns in the timeframe
Our approach is to quickly diagnose the key factors constraining
your ability to compete effectively - process, people, technology,
cost structure, aligning revenue with cost - and then to redesign
the operating model to remove these constraints. This is a pragmatic,
focused, issue driven approach.
The service provides an analysis of the key constraints in operational and economic terms, a new design, economic impact assessment, and business case.
Consistent with our "coaching in action" engagement model,
we deliver this service working collaboratively with your team.
They provide the subject matter expertise about your business and
we provide an analytical approach which gets to the answer as quickly
Example scenarios :
- Developing breakthrough business models that challenge established
- E-enabling core customer processes to transform the cost base
through scale economies and offer a new competitive customer experience.
- Developing a strategy for the use of diverse channels which
meets customer needs profitably.
|"There's a powerful transformative effect when you surround yourself
with like-minded people. Peer pressure is a great thing when
it helps you accomplish your goals instead of distracting you
|“Donna’s ability to conceptualise a complex joint venture
operating model, translate it into practical terms, and demonstrate
its workability significantly reduced our risk and enhanced
the competitiveness of our bid.”
|Bart Vogel, President,
Asia Pacific, Lucent Technologies