Services

Transforming service and cost

Businesses playing in markets which are undergoing or anticipating major structural change, need to change their operating model - processes, people, technology - so that they can compete effectively in the new environment.

The key success factor in embarking on such a process of change is to quickly define the new model and then develop a migration and investment plan which can deliver the returns in the timeframe needed.

Our approach is to quickly diagnose the key factors constraining your ability to compete effectively - process, people, technology, cost structure, aligning revenue with cost - and then to redesign the operating model to remove these constraints. This is a pragmatic, focused, issue driven approach.

The service provides an analysis of the key constraints in operational and economic terms, a new design, economic impact assessment, and business case.

Consistent with our "coaching in action" engagement model, we deliver this service working collaboratively with your team. They provide the subject matter expertise about your business and we provide an analytical approach which gets to the answer as quickly as possible.

Example scenarios :

• Developing breakthrough business models that challenge established industry practice.
• E-enabling core customer processes to transform the cost base through scale economies and offer a new competitive customer experience.
• Developing a strategy for the use of diverse channels which meets customer needs profitably.